Associate, Client Service- Supporting New York or San Francisco Hours, Hibrido, Providencia

Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!

Please note that the anticipated start date for this position is January 2026

Who We Are:

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients? decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders.

Atheneum is growing rapidly, with 500+ professionals in 11 offices across the US, South America, APAC and EMEA.

Nota: Nivel de inglés de profesional, es obligatorio para esta posición. No habrá excepciones ni flexibilidad sobre este punto. Por favor, postula con la versión en inglés de tu CV.

Please note: Full professional English proficiency is a mandatory requirement for this role. There will be no exceptions or flexibility regarding this qualification. Please apply with the English version of your resume.

What We Do

Leading firms across all industries, with a particular focus on Management Consulting and Life Sciences, trust Atheneum to connect them to the world's top professionals. By organizing expert interviews and surveys, we unlock unique knowledge and provide our clients with insights that impact their business decisions - for example, understanding how emerging technologies will evolve or which new treatments will revolutionize the healthcare sectors.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

As an Associate at Atheneum, you will connect our clients with experts. Based out of our Santiago de Chile office supporting one of the time zones below:

• Supporting NY time zone (Eastern Standard Time {EST})

• Supporting San Francisco time zone (Pacific Standard Time

The role will function on a full onsite/hybrid capacity.

About the Role

As an Associate, Client Services at Atheneum, you will play a pivotal role in connecting our clients with top-tier experts for qualitative virtual sessions. This is a sales-oriented role requiring strong commercial acumen?you?ll need to persuade experts, negotiate fees, and meet KPI targets while ensuring an exceptional client experience.

Your responsibilities will include:

• Expert Sourcing and Onboarding: Identify and onboard industry experts for client projects, ensuring availability for rapid booking.

• Managing Multiple Projects: Coordinate multiple projects at once, efficiently matching clients with the right experts.

• Fast-Paced Booking and Scheduling: Quickly secure expert sessions on short notice, maintaining organization and clarity.

• Client Needs Understanding: Develop a deep understanding of client requirements to provide tailored expert recommendations.

• Communication and Outreach: Use cold calls, emails, and persuasive language to engage experts and secure their participation.

• Negotiation & Sales Focus: Convince experts to participate in sessions, negotiate competitive fees, and ensure smooth execution.

• Adaptability and Agility: Think on your feet, adjust to shifting client needs, and prioritize effectively in a fast-paced, high-intensity environment.

• Client Excellence: Maintain high-quality service by managing expectations, delivering accurate recommendations, and ensuring expert sessions run seamlessly.

Profiles We Are Seeking

We are looking for driven, collaborative, and resilient individuals eager to build a corporate career with opportunities for rapid growth. We are open to recruiting candidates with backgrounds in recruiting, finance, business administration, sales, or commercial engineering. If you thrive under pressure, excel at problem-solving, and have a strong commercial mindset, this role is for you. Exceptional communication and negotiation skills are essential as you will be balancing client expectations, expert engagement, and KPI targets to drive success.

Please note, we are unable to proceed with candidates who do not speak fluent English to a professional level.

What We Offer

• Gross Salary of $1.500.000 CLP (Amount is ?Bruto?. The ?Liquido? will depend on your health insurance and pension fund)

• Quarterly performance-based bonus based on targets metrics

• Additional monthly bonus for hire supporting San Francisco hours

• Metlife Health insurance

• Caja Los Andes

• Employee benefits and discounts at ?Atheneum Club?

• 10 administrative days per year as per internal regulations

• Additional annual leave allowances per year of tenure (up to 5 years)

• Regular team breakfasts, lunches and team gatherings

Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.