Business Analyst Technology Operations Management

Are you looking to generate significant impacts with your work? Are you interested in innovation and developing your leadership skills?

At Deloitte, you will find a space that is intellectually challenging, diverse, inclusive, and committed to its environment, which will enhance the professional path that you wish to undertake today.

With a multidisciplinary team and a global network of experts who share the best practices and experiences of the market, Deloitte stands out for the delivery of an excellent service, connected with the latest trends, which offers its collaborators a unique learning space where they encourages leadership at all levels.

Mission of the position

As a Business Analyst within the Technology Operations Management (TOM) / Network Technology Operations (NTO) team, you will be instrumental in driving operational excellence across our technology landscape. Your primary responsibility will be to gather, analyze, and document business and technical requirements, evaluate operational data, and collaborate with diverse stakeholders to optimize technology operations. Your analytical expertise and understanding of technology operations will support the team in enhancing efficiency, mitigating risks, and achieving strategic objectives.

Main functions

Requirements Gathering & Documentation

• Engage with business, IT, and operations stakeholders to understand and clarify business needs and objectives.

• Elicit, analyze, and document requirements using structured techniques (e.g., interviews, workshops, process mapping).

• Develop comprehensive requirement artifacts such as business requirement documents (BRDs), user stories, and process flows relevant to TOM/NTO functions.

Operational & Data Analysis

• Collect, interpret, and analyze data related to technology and network operations (e.g., system performance, incident management, service metrics).

• Identify trends, root causes, and improvement opportunities using quantitative and qualitative data.

• Prepare and present analytical findings, actionable insights, and risk assessments to stakeholders.

Process Optimization

• Assess current TOM/NTO processes, workflows, and controls to identify gaps and inefficiencies.

• Design and document optimized processes that align with business goals and operational best practices.

• Support the implementation of process improvement initiatives and track their effectiveness.

Solution Evaluation & Implementation Support

• Conduct feasibility assessments and cost-benefit analyses for proposed technology and process changes.

• Collaborate with technical teams to define and validate system requirements and ensure alignment with operational needs.

• Support testing, quality assurance, and change management activities to ensure solutions meet business and technical requirements.

Stakeholder Engagement & Communication

• Foster effective collaboration across cross-functional teams (IT, network operations, business units, management).

• Facilitate meetings, workshops, and discussions to gather input, drive consensus, and resolve issues.

• Communicate project status, risks, issues, and recommendations clearly to all relevant stakeholders.

Security Program Support

• Support ISO 27001 certification program in Chile.

• Respond to client security requests.

• Review security terms in legal documentation.

What impact do you want to make?

Our job offers are open to all who, within the framework of the Inclusion Law, want to be part of this great Firm, contributing with their different capacities and strengths, both human and professional.