Ofertas de Empleo
Agente de call center ingles avanzado
• Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
• Performs a variety of activities to ensure consumer satisfaction, including interpreting data, responding to general inquiries, assisting with fraud alert requests, and processing consumer information.
• Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal problems. Determines the different types of issues contained in the issue and forwards those requiring handling in different departments to appropriate personnel.
• Educates consumer and offer options for immediate resolution.
• Identifies and investigates issues.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• High School diploma
• 1-2 years related experience
• Good knowledge of web-based systems
• Good PC knowledge
• Good oral and written communication skills
• Good customer service skills, including telephone etiquette
• Good problem solving and analytical skills
• Proven previous job stability, including maintaining long-term work relationships with former employers
Escrito: Alto - Hablado: Alto - Traducción: Alto